Refund policy

Returns & Refund Policy

Due to hygiene, health and safety reasons, we do not accept returns on opened, used, or tested products.

We will only accept returns if:

• The item arrives damaged.
• The item is faulty.
• The wrong item was sent.

To be eligible for a return:

• You must contact us within 48 hours of delivery.
• Photographic evidence may be required.
• The item must remain unused and in its original packaging where possible.

Change of Mind

If you change your mind after receiving your order:

• Unopened and unused products may be returned within 14 days of delivery.
• The customer is responsible for return postage costs.
• Products must be sealed, unused, and in a resalable condition.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Opened products
• Used products
• Products with broken seals
• Products showing signs of use
• Gift cards

Refunds

Approved refunds will be processed to the original payment method within 5–10 business days after inspection of the returned item.