Terms of service

TERMS OF SERVICE

Last Updated: June 2026

Welcome to The Glow Theory. Throughout this website, the terms “we”, “us” and “our” refer to The Glow Theory. By visiting our website and/or purchasing products from us, you engage in our service and agree to be bound by the following Terms of Service.

Please read these Terms of Service carefully before accessing or using our website.


1. ACCEPTANCE OF TERMS

By accessing our website, purchasing products, or using any services provided by The Glow Theory, you confirm that you are at least 18 years of age or have the consent of a parent or guardian.

If you do not agree with these Terms of Service, you must not use this website.


2. PRODUCTS & SERVICES

The Glow Theory offers tanning products, accessories and related beauty products.

We reserve the right to:

  • Modify or discontinue products without notice.
  • Limit product quantities.
  • Refuse service to anyone for any reason.
  • Cancel orders where necessary.

We make every effort to display products accurately. However, colours, packaging and product appearance may vary slightly from images displayed online.


3. ORDERS

When placing an order, you agree that:

  • All information provided is accurate and complete.
  • You are authorised to use the payment method supplied.
  • We may refuse or cancel an order at our discretion.

An order confirmation email does not constitute acceptance of an order. Acceptance occurs when your order has been dispatched.


4. PRICING & PAYMENT

All prices displayed on our website are in GBP (£).

We reserve the right to:

  • Amend prices at any time.
  • Correct pricing errors.
  • Refuse orders affected by pricing inaccuracies.

Payment must be received in full before products are dispatched.


5. SHIPPING & DELIVERY

Delivery times are estimates only and are not guaranteed.

The Glow Theory shall not be liable for delays caused by:

  • Courier services
  • Customs procedures
  • Weather conditions
  • Industrial action
  • Circumstances beyond our reasonable control

Risk in products passes to the customer upon delivery.


6. RETURNS & REFUNDS

Returns are subject to our Refund Policy and your statutory rights under UK consumer law.

For hygiene and safety reasons, we may be unable to accept returns on opened or used products unless they are faulty or damaged.

Customers must notify us within 48 hours of receiving damaged goods and provide photographic evidence where requested.


7. PRODUCT DISCLAIMER

The Glow Theory products are intended solely for their stated purpose and should only be used in accordance with all instructions provided.

Customers are responsible for:

  • Reading all product information before use.
  • Following directions carefully.
  • Conducting patch tests where appropriate.
  • Ensuring products are suitable for their individual circumstances.

Our products are not intended to diagnose, treat, cure or prevent any disease, illness or medical condition.

Information provided on this website, social media platforms, marketing materials, emails, packaging or product descriptions is provided for general informational purposes only and should not be considered medical advice.

Customers with medical conditions, allergies, skin sensitivities, pregnancy concerns or other health considerations should consult a qualified healthcare professional before use.

Individual results will vary. The Glow Theory makes no guarantees regarding specific outcomes, tanning results or product performance.

If irritation, allergic reaction, discomfort or any adverse reaction occurs, discontinue use immediately and seek appropriate medical advice.


8. LIMITATION OF LIABILITY

To the fullest extent permitted by law, The Glow Theory shall not be liable for:

  • Allergic reactions.
  • Skin sensitivities.
  • Incorrect product use.
  • Failure to follow instructions.
  • Individual variations in product performance.
  • Indirect, incidental or consequential losses.

Our total liability for any claim relating to a purchase shall not exceed the amount paid for the relevant product.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.


9. INTELLECTUAL PROPERTY

All content on this website, including but not limited to:

  • Logos
  • Branding
  • Product names
  • Product descriptions
  • Images
  • Graphics
  • Website content
  • Marketing materials

remains the exclusive property of The Glow Theory.

No content may be copied, reproduced, distributed or used without prior written permission.


10. PROHIBITED USES

You may not use our website:

  • For unlawful purposes.
  • To violate any regulations or laws.
  • To transmit malicious code.
  • To interfere with website security.
  • To collect personal information from other users.
  • To copy or exploit website content without permission.

Any breach may result in termination of access to our services.


11. THIRD-PARTY LINKS

Our website may contain links to third-party websites.

The Glow Theory is not responsible for the content, policies or practices of third-party websites and accepts no liability arising from their use.


12. PRIVACY

Your submission of personal information through our website is governed by our Privacy Policy.

By using this website, you consent to the collection and processing of your information as outlined within that policy.


13. CHANGES TO TERMS

We reserve the right to update, modify or replace these Terms of Service at any time.

Changes become effective immediately upon publication on our website.

Continued use of our website following any updates constitutes acceptance of those changes.


14. GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the laws of Scotland and the United Kingdom.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the Scottish courts.


15. CONTACT INFORMATION

For questions regarding these Terms of Service, please contact:

The Glow Theory

Email: theglowtheoryofficial2026@gmail.com

Website: https://theglowtheoryofficial.com

Business Hours: Monday – Friday, 9:00am – 5:00pm GMT


By using this website and purchasing products from The Glow Theory, you acknowledge that you have read, understood and agreed to these Terms of Service.